Is British Gas Lite
the Right Supplier for Your Business?
Explore the pros, cons, and key insights into British Gas Lite’s business energy services.
Find out if they align with your needs before making a commitment.
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This review is independently provided by The Smart Energy Company and is not affiliated with British Gas Lite
Who are British Gas Lite?
British Gas Lite is an online-only business energy supplier, providing electricity and gas to small and medium-sized businesses across the UK. Backed by Centrica PLC, British Gas Lite offers competitive fixed-rate electricity tariffs and smart meter installation, helping businesses manage energy usage and costs through digital tools.
Founded
2017
Based
Windsor, UK
Customer Base
Thousands of SME's
Energy Types
Gas & Electricity
Smart Meters?
Yes
Pros & Cons of Choosing British Gas Lite
Every supplier has its strengths and weaknesses.
Here’s an unbiased breakdown of British Gas Lite’s pros and cons to help you make an informed decision.
| âś… Pros |
|---|
| Fixed Rate Tariffs – Budget certainty throughout the contract. |
| Digital Account Management – Simple online portal to manage energy. |
| Accurate Billing – Smart meters ensure no estimates. |
| Backed by Centrica – Financial stability from a large UK supplier. |
| ⚠️ Cons |
|---|
| Web Chat Only – No phone support, causing frustrations. |
| Smart Meter Required – Must be installed to join. |
| Auto-Renewals – Risk of being rolled to higher rates if not managed. |
| Communication Delays – Common complaints about slow responses. |
✔️ Cons are based on common themes from verified Trustpilot reviews
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Latest Insights on British Gas Lite
See our latest blogs on British Gas Lite to keep in the know and up to date!
British Gas Lite’s Fuel Mix: How Green Is Their Energy?
Understanding where a supplier sources its energy can help you align with your business’s sustainability goals.
Below is British Gas Lite’s energy fuel mix compared to the UK national average.
| Energy Source | British Gas's Mix | UK National Average |
|---|---|---|
| 🌱 Renewable Energy | 56% | 40.8% |
| ⚛️ Nuclear | 9% | 13.9% |
| 🔥 Natural Gas | 29% | 39.3% |
| 🏠Coal | 4% | 3.4% |
| ⚡ Other Sources | 2% | 2.6% |
British Gas Lite’s electricity is 50% renewable — lower than the UK average of 48.5%. If green energy is a priority, consider comparing other suppliers
Frequently Asked Questions About British Gas Lite for Businesses
Here are answers to some of the most commonly asked questions about British Gas Lite as your business energy supplier.
What is British Gas Lite, and how does it differ from standard British Gas services?
British Gas Lite is a digital-only energy service tailored for small businesses, offering fixed-price electricity and gas plans managed entirely online. Unlike standard British Gas services, Lite operates without physical call centers, providing customer support exclusively through webchat and online portals.
How can I obtain a business energy quote from British Gas Lite?
To receive a tailored quote from British Gas Lite, you can visit use our online quote tool to request a quote.
Does British Gas Lite offer renewable energy options for businesses?
Yes, British Gas Lite provides 100% renewable electricity plans, allowing businesses to reduce their carbon footprint and support sustainable energy initiatives. For more information on renewable options and to find the best fit for your business, contact us for personalised assistance.
How does British Gas Lite's online account management work?
As a digital-only service, British Gas Lite enables businesses to manage their energy accounts entirely online. Through the online portal, you can view bills, submit meter readings, and access customer support via webchat. This streamlined approach helps keep costs low and provides 24/7 access to your account.
What should I do if I encounter issues with my British Gas Lite account?
If you experience any problems with your British Gas Lite account, such as login difficulties or billing discrepancies, support is available through their online webchat service during business hours. Additionally, Smart Energy Company is here to assist you with any concerns and can liaise with British Gas Lite on your behalf to ensure prompt resolution.
Can I switch to British Gas Lite if I don't have a smart meter installed?
British Gas Lite requires customers to have a smart meter for accurate billing and energy management. If you don't have one installed, they will arrange a free installation upon starting your contract. Smart Energy Company can facilitate this process and ensure a seamless transition to British Gas Lite's services.
How does British Gas Lite handle contract renewals and what are my options?
As your contract nears its end, British Gas Lite will notify you of renewal options via email. You can choose to agree to a new Fixed Energy Plan through your online account or consult with your energy broker for tailored advice. Smart Energy Company is available to help you assess your needs and select the most suitable product for your business.
What payment methods does British Gas Lite accept for business energy bills?
British Gas Lite operates on a monthly variable Direct Debit system, meaning payments are automatically deducted based on your actual energy usage each month. This method ensures timely payments and helps maintain lower operational costs, which are passed on to customers as savings.
How can I contact British Gas Lite's customer support if I need assistance?
Customer support for British Gas Lite is available exclusively through their online webchat service, accessible via your online account. The webchat team is available Monday to Friday, 9 am to 5 pm. For additional support and personalised assistance, Smart Energy Company is here to help you navigate any concerns or questions you may have.
What should I do if I'm moving my business premises while under a British Gas Lite contract?
If you're relocating your business, it's important to inform British Gas Lite about your move to ensure a smooth transition of your energy services. You can do this via our Change of Tenancy webpage to inform them you are moving,
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