Is Ruby Energy  (Formerly BES Utilities) the Right Supplier for Your Business?

Explore the pros, cons, and key insights into Ruby Energy’s business energy services.

Find out if they align with your needs before making a commitment.

Who are Ruby Energy (Formerly BES Utilities)?

Ruby Energy, previously known as BES Utilities, provides business energy solutions across the UK. While we do not partner with them, we provide unbiased insights into their services to help you make an informed decision.

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Founded

2002

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Based

Fleetwood, UK

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Customer Base

40,000+ Businesses

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Energy Types

Gas & Electricity

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Smart Meters?

Yes

Pros & Cons of Choosing Ruby Energy

Every supplier has its strengths and weaknesses.

Here’s an unbiased breakdown of Ruby Energy’s pros and cons to help you make an informed decision.

✅ Pros
Flexible Contract Options - Offers multiple contract types including fixed-price and variable contracts.
Renewable Energy Options - Offers green energy plans for sustainability-conscious businesses.
Online Account Management - Manage usage and billing 24/7 through an online portal.
Established Provider - Over 40,000 businesses use their services.
⚠️ Cons
Regulatory History – Previously fined by Ofgem for mis-selling and contract handling issues.
Customer Service Issues – Frequent complaints about billing disputes and slow issue resolution.
Contract Complexity – Some users find terms confusing, especially around renewals and rollovers.
Reputation Concerns – Past enforcement actions have impacted trust in the company.

📌 Cons are based on publicly available customer reviews and regulatory findings, including insights from Trustpilot and Ofgem reports.

Looking for the best deal?

While we don’t work with Ruby Energy, we can help you compare 28+ trusted UK suppliers to find the best rates and services for your business.

Latest Insights on Ruby Energy

See our latest blogs on Ruby Energy (formerly BES Utilities) to keep in the know and up to date!

A scam alert sign next to a warning sign about energy broker scams.

Energy Broker Scams: How Businesses Are Trapped in Unfair Contracts

by Thomas McGlynn • 26 February 2025
Avoid energy broker scams! Learn how misleading verbal contracts and auto-renewals are trapping businesses in bad deals.
An advertisement for ruby energy out of contract rates

Ruby Energy (Formerly BES Utilities) Out-of-Contract Rates: What You Need to Know

by Thomas McGlynn • 27 November 2024
Discover Ruby Energy’s high Default Contract prices and learn how to secure lower, in-contract rates with The Smart Energy Company.
Bes utilities transitions to ruby energy what this means for your business

BES Utilities Rebrands as Ruby Energy: What Current and Future Customers Need to Know

by Thomas McGlynn • 16 August 2024
BES Utilities rebrands as Ruby Energy—what does this mean for your business? Discover the key changes and potential impacts

Ruby Energy’s Fuel Mix: How Green Is Their Energy?

Understanding where a supplier sources its energy can help you align with your business’s sustainability goals.

Below is Ruby Energy’s energy fuel mix compared to the UK national average.

Energy Source Ruby Energy's Mix UK National Average
🌱 Renewable Energy 29.6% 40.8%
⚛️ Nuclear 1.4% 13.9%
🔥 Natural Gas 59.0% 39.3%
🏭 Coal 5.6% 3.4%
⚡ Other Sources 4.5% 2.6%

BES / Ruby Energy leans heavily on natural gas, with a smaller portion of their energy coming from renewables. If your business prioritises sustainability, comparing their fuel mix with that of other suppliers might be beneficial.

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