Energy Ombudsman Dispute Award Doubles to Support Small Businesses

What the Increased Dispute Award Means for Small Businesses

The Energy Ombudsman has announced a major update to its non-domestic dispute resolution process. From 19 December 2024, the maximum award for disputes will double from £10,000 to £20,000. This change aims to better address the needs of small businesses, particularly those with higher energy usage and turnover.

Why This Matters to Your Business



Small businesses often depend on reliable energy supply contracts to maintain operations. Disputes over billing errors or contract terms can cause significant disruption. By increasing the award, the Ombudsman provides enhanced financial protection for small businesses, ensuring fair resolutions are available for disputes with energy suppliers.

How to Leverage the Energy Ombudsman’s Support

With the Ombudsman’s remit expanding to include businesses with fewer than 50 employees, almost every UK business can now access its services. This means disputes with suppliers can be resolved impartially, with free support to ensure fair outcomes.



If your business encounters issues such as overbilling, contract disputes, or service interruptions, turning to the Ombudsman could provide a much-needed resolution—now with the potential for greater compensation.

Safeguard Your Business Energy Contracts



While the Ombudsman provides recourse for disputes, preventing issues in the first place is key. Ensuring your energy contracts are transparent and competitive is crucial to avoiding costly errors or misunderstandings.

That’s where we come in. At Smart Energy Company, we specialise in helping UK businesses navigate the complex energy market. From securing the best rates to reviewing contracts for potential pitfalls, we’ve got you covered.

Why Choose Smart Energy Company for Your Business Energy Needs?

With rising energy costs and increased consumption, businesses can’t afford to take risks with their energy suppliers. Smart Energy Company offers tailored support to ensure your contracts are designed for your needs, avoiding common pitfalls that lead to disputes.

Our services include:

• Comparative analysis of energy suppliers and rates.

• Detailed contract reviews to ensure transparency.



• Ongoing support to address billing or service issues.

Take Control of Your Energy Costs Today



Don’t wait until disputes arise. Be proactive in managing your energy contracts and costs. Contact us today for a free consultation and see how we can help your business save on energy while avoiding future conflicts.

The Energy Ombudsman’s updated award is a step in the right direction for small businesses, but the best way to protect your business is by having the right energy partner. Let Smart Energy Company help you secure competitive energy rates and ensure you’re never caught off guard.

Click to get your free business energy quote and start saving today!