In response to concerns from customers and trade groups, Ofgem, the energy regulator, has taken action to ensure fair treatment for businesses. The focus is on addressing the fairness of "deemed rates," which are variable tariffs applied to customers who haven't agreed to a specific energy contract, typically when they move into new premises.
After a comprehensive review of the non-domestic energy market, Ofgem has released guidance outlining its expectations for suppliers regarding deemed contract pricing. The goal is to prevent customers from being overcharged on these rates.
Furthermore, Ofgem has introduced draft guidance that highlights instances of poor behaviour in the non-domestic market, demonstrating violations of the regulator's existing Standards of Conduct. These standards are in place to guarantee that suppliers treat customers fairly by maintaining clear and honest communication, efficient customer service, and support for vulnerable customers.
In a statement, Ofgem emphasised the importance of ensuring that no customer pays more than they should, especially during challenging times. The regulator's recent investigation into how suppliers price deemed contract rates has led to the publication of final Guidance on Deemed Contract rules.
How We Can Help You Secure Fair Energy Prices
At The Smart Energy Company, we're dedicated to ensuring that businesses receive fair treatment in the energy market. Our expertise allows us to navigate the complexities of energy contracts and pricing, helping you avoid overpaying for your energy needs.
Here's how we can assist you:
1. Energy Contract Negotiation: We specialise in negotiating energy contracts that work in your favour. By leveraging our industry knowledge, we secure the best terms and rates for your business.
2. Account Management: Our dedicated account managers ensure that your energy contracts remain favourable and cost-effective throughout their duration.
3. Energy Intelligence: We stay up-to-date with market trends, allowing us to provide you with the most cost-effective and sustainable energy solutions.
4. Cost Savings: Moving away from deemed rates can lead to significant savings. With our expertise, we'll help you navigate the market, ensuring you get the best rates and terms for your business.
5. Freedom of Choice: You don't have to stay with the same supplier. We provide you with the freedom to choose the best energy provider for your needs.
Don't let "deemed rates" burden your business with excessive energy costs. Contact us today for a free consultation with one of our energy experts. Let us help you secure fair and cost-effective energy contracts, so you never pay more than you should.
Secure Fair Energy Prices Today
Or if you prefer, you can call us on 0151 459 3388
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