We’re excited to share some important news from one of our key energy suppliers, Dyce Energy. They’ve recently established a new 3-year partnership with Yü Energy, which promises to bring enhanced security of supply, improved billing processes, and continued exceptional customer service. Here’s what you need to know about this new collaboration and how it might affect your energy supply and billing.
The New Dyce Energy & Yü Energy Partnership
Dyce Energy and Yü Energy have signed a 3-year white label agreement, which replaces their previous operational framework. This strategic partnership is designed to strengthen the overall service offered to customers by leveraging the strengths of both companies.
What’s Changing?
Billing and Payments:
Under the new agreement, Yü Energy will take over direct billing for customers. This means you will receive a dual-branded bill featuring both Dyce Energy and Yü Energy logos. Payments will now be made directly to Yü Energy via Direct Debit or BACs.
If you are already set up for Direct Debit payments, Dyce Energy will work to automatically transfer these to Yü Energy, minimising any disruption to your payment processes. Further details on this transition will be communicated shortly.
BACs Payments:
For customers making BACs payments, it is crucial that all future payments are made directly to Yü Energy using the following account details:
Yü Energy Account Details
Account Name: YRL T/A YU ENERGY
Account Number: 11029711
Bank Sort Code: 16-16-18
Reference: Please use your customer account number as the reference
What Remains the Same?
Existing Contracts:
All current contracts, including agreed rates, will be honoured under this new partnership. There will be no changes to your existing agreements, ensuring continuity and stability.
Service Quality:
Dyce Energy’s commitment to outstanding customer service remains a top priority. They will continue to manage customer interactions and maintain the strong relationships they have built over the years.
What’s Next?
In the coming weeks, Dyce Energy and Yü Energy will reach out with more detailed information about the billing transition and any steps you might need to take. Their goal is to make this transition as seamless as possible, ensuring that you continue to receive reliable energy services without any interruptions.
Conclusion
This new partnership between Dyce Energy and Yü Energy is a positive development that aims to enhance the service and security of your energy supply. While there are some changes in billing processes, the commitment to delivering exceptional service remains unchanged.
As always, we’re here to support you through any transitions and to ensure that you’re well-informed and well-prepared. If you have any questions or concerns about how this partnership might affect your energy supply, please don’t hesitate to reach out to us.
Stay tuned for further updates, and thank you for continuing to trust us with your energy needs.
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