Important news about AvantiGas ON
We are writing to inform you that AvantiGas ON have made the strategic decision to exit the UK Natural Gas market. As a result of this decision, we have been looking for a buyer for our customer portfolio. We’re very pleased to have signed a deal with British Gas Trading Limited (“British Gas”) to take over supplying our UK Natural Gas customers.
We are extremely confident in our choice of British Gas. They are very well placed within the UK market to service our customers, bringing continued security of supply.
Please be assured that:
• Customer gas supplies will not be interrupted in any way
• Customer terms and conditions, and any agreed fixed prices, will stay the same until the end of their contract term.
• Customer credit balances will be protected
• We will continue to bill and support customers until they move to British Gas
• We are committed to remaining available to support with any queries relating to AvantiGas ON customer accounts through a transition period
What happens next?
• Within the next two weeks, we will send a joint communication, with British Gas, to inform customers of the change of supplier
• If a customer wants to opt-out, they will need to change to another supplier within 14 days • If a customer wants to opt-out, but is not on supply yet, they will need to email us to cancel their switch
• In November 2022 British Gas will start to migrate customer accounts. We expect this to be complete by the end of January 2023
• British Gas Customer Service Advisors will not be able to access customer’s account information until they have migrated
• Customers should continue to contact us for all account related queries until the migration is complete
• Once British Gas has set-up a customer’s account, they will send the customer a letter
• AvantiGas ON will then send a final bill. At the end of a customer’s payment term period, any remaining credit or debit balances will be transferred to their new British Gas account
Until customer’s accounts have migrated to British Gas, please continue to contact AvantiGas ON for any questions.
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0151 459 3388 | info@smart-energy.uk
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